F.A.Q

Need help? The Roberto Shopping team has compiled answers to the most frequently asked questions below. If you don’t find your answer or need assistance, feel free to contact us.

    1.    What payment methods are accepted at Roberto Shopping?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and other secure payment methods. You can choose the option that suits you best during checkout.
   2.    What is Roberto Shopping’s return policy?
We offer a 15-day return policy. If you are not satisfied with your purchase, you can return it within 15 days of receipt for a full refund or exchange. Check our return policy page for more details.
   3.    How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to track your package in real-time.
   4.    What are the delivery times?
Delivery times vary depending on your location. Generally, orders are shipped within 1 to 3 business days. Check our delivery page for more detailed information.
   5.    Where can I contact Roberto Shopping’s customer service?
Our customer service team is available to answer all your questions. You can contact us via our contact page or by email at crem_groupe@hotmail.com.
   6.    How can I stay informed about the latest promotions and news from Roberto Shopping?
Sign up for our newsletter to receive regular updates on our special offers, promotions, and new arrivals. You can also follow us on social media to stay informed about our latest updates.